Our Store Policies
At Sepanta Jewellery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for – please don’t hesitate to contact us now!
TERMS & CONDITIONS
These Terms and Conditions shall apply to all contracts entered into by Sepanta Jewellery (“Sepanta”, “Sepanta Jewellery”, “we” or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website or order jewellery on this website.
Please pay attention to the delivery times for each item on our website. Generally, the items that are available will be dispatched within 3 working days, and the items that are made-to-order will be dispatched in 3 weeks from receiving the payments. We currently only ship within European Union and the shipments are generally free of charge, unless otherwise stated.
We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
RETURNING AN ITEM
When you return your items to us, please ensure you enclose your name and address and whether you require a refund or an exchange. Pack the items back in the parcel and send it back to:
313, 10-18 Manor Gardens,
London, N7 6JW, U.K.
We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. A prompt refund will be issued within 7 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our team will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund, providing the goods are returned in perfect condition and in the original packaging. In case of customised items for you or made-to-order pieces, these pieces of jewellery cannot be returned under any circumstances. We are unable to accept returns of earrings, for hygiene reasons.
We have made every effort to display the colours of the jewellery on our website accurately. However, as display settings and quality among different devices vary, there might be a slight difference between the image on your device and the actual product’s appearance in the daylight. Also please note that given the hand-finish of the jewellery and the natural characteristics of natural stones, there is always a slight variation between one jewellery and the other.
The items are generally not customizable, unless in case of altering the stones. If you want the jewellery with a different stone than set on the website, please contact us. If we can deliver your customized stone, we will give you a quote for that as the price might vary from the price on the website. Please note that customized jewellery will be UNREFUNDABLE.
DEFECTIVE AND DAMAGED ITEMS
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days. We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us by post to the returns address above.
PRICING AND PAYMENTS
The prices payable for goods that you order are as set out in our website. Our prices are in UK Sterling Pound (£). If you purchase in another currency, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
To securely receive your payments over the Internet we use a safe and standard internet practice and means your details are protected. Please don’t try to send orders via email, as we cannot guarantee any secure transmission of details.
‘Sepanta’ work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.
DUTIES AND TAXES
All orders are inclusive of VAT and exclusive of Import Duties if delivered out of EU Zone. Please note that ‘Sepanta Jewellery’ cannot be liable for any additional local sales or import taxes imposed, and it will be the customer’s duty to pay for these taxes.
RECEIPT OF ORDER
We must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, we will send you an email receipt confirming your order. Please keep this receipt for your records. ‘Sepanta’ reserves the right to refuse to supply to any person for whatever reason.
CONTRACT FOR SALE
The advertising of products on this site is an ‘invitation to treat’. That means your order is an offer, not a contract of sale between you and ‘Sepanta’, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of order’ email despatched once credit card authorisation has been confirmed and stock levels have been checked. These terms and conditions cannot be varied except by changes made by us on the site, which we may make from time to time. In particular, nothing said by any representative of us will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.
Although we aim to ship all over the world, ‘Sepanta’ cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between ‘Sepanta’ and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘Sepanta’ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ‘Sepanta’ to sell products.
Your use of this site and any contract between you and ‘Sepanta Jewellery’ for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
COPYRIGHT AND OTHER RIGHTS
All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Sepanta’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Sepanta’. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘Sepanta’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.